Ehkam
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Operations

Quality and patient safety for hospitals and clinics, from the ward round to the closed action.

Rounds and inspections across your wards, departments and medical equipment, with incidents and nonconformities taken through to closure and the evidence your accreditation surveys ask for.

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Overview

Ehkam Quality Management for Healthcare runs your hospital's or clinic's quality and patient safety programme end to end. You plan ward rounds and inspections, report incidents and nonconformities, investigate them, and follow every action through to closure, with a full record of who did what and when. It works in Arabic and English, on the web and on the mobile app.

It arrives ready to use and keeps the evidence your accreditation surveys ask for, such as CBAHI and JCI. Because Ehkam is a configurable platform, you can shape it to your own policies: the information each record holds, the forms, the steps a case moves through, who may do what, and what you see on your dashboards. You can do all of this without changing any code.

At a glance

How it works

  1. Plan

    Schedule rounds and inspections of your wards, departments, equipment and supplies, and they are created automatically when due.

  2. Inspect

    Staff carry out each round with a checklist, on the web or on their phone, in the right department.

  3. Report

    Incidents and anything that falls short are recorded, linked to the department, equipment or supply concerned.

  4. Investigate

    Each case is investigated, its root cause analysed, and corrective and preventive actions raised and approved.

  5. Close

    Actions are verified and their effectiveness checked before the case is closed.

  6. Improve

    Dashboards show trends and recurring problems by department, ready for your quality committee.

Features

Rounds and inspections

Planned rounds and inspections of your wards, departments, equipment and supplies, on the web or on a phone.

  • Plan rounds and inspections of departments, medical equipment and supply batches, once or on a recurring schedule.
  • Guide each round with a checklist, such as infection control or environment of care, so it is done the same way every time.
  • Record the result and the key details of every round.
  • See every inspection carried out on a department, a device or a batch, from its record.

Incidents and nonconformities

Incidents, nonconformities and corrective and preventive actions, followed through to closure.

  • Report incidents and nonconformities, and raise corrective and preventive actions, each with the information that matters to it.
  • Raise a case straight from the round that uncovered it, linked to it.
  • Assign each case an owner and a due date.
  • Follow each case through a controlled lifecycle, with nothing closed until it has been verified.
  • Record lessons learned so the same event is not repeated.

Root cause analysis

Built-in tools to find out why an event happened, not only what happened.

  • Analyse the cause of an event with recognised methods, such as Five Whys and fishbone diagrams.
  • Keep the analysis with the action it supports, as evidence for surveys and audits.

Checklists

Scored checklists that guide rounds and act on the answers.

  • Build checklists for your own rounds, audits and reviews, with the questions and answer types you need.
  • Score the answers to measure compliance over time.
  • Set automations that act on the answers, such as raising a case when a check fails.

Included

  • Checklists
  • Checklist Scoring
  • Checklist Automations

Scheduling

Recurring rounds and reviews created automatically, on time.

  • Create recurring rounds and reviews on any pattern: daily, weekly, monthly or your own.
  • Missed rounds stay visible, so nothing is quietly skipped.

Medical supplies

Supplies, their batches and the shipments that carry them, with quality control.

  • Keep a register of your supplies, their batches and the shipments that carry them.
  • Check each batch before it is used, and keep its inspection history.
  • Trace which batches each shipment carried.

Departments and medical equipment

One register of your buildings, departments and the equipment in them.

  • Keep one register of your locations, from buildings down to wards and rooms, and the medical equipment in them.
  • Record who is responsible for each department and device.
  • Print a QR code for any department or device, so a phone scan opens it on the spot.
  • See each record's full history, and the inspections and cases related to it.

Included

  • Depreciation
  • Readings

Tasks

Day-to-day work with owners and due dates.

  • Track day-to-day quality work that is not a round or a case.
  • Give each task an owner, a due date and a to-do list.

Workflows and approvals

Controlled lifecycles and approvals for every record.

  • Every record follows a controlled lifecycle, with clear steps from start to finish.
  • Decide who may move a record from one step to the next, and what may be changed at each step.
  • Add approvals and reviews wherever your policies need them.

Roles and permissions

Ready-made roles, and exact control over who sees and does what.

  • Ready-made roles for quality managers, quality engineers, inspectors and operators, which you can rename for your teams.
  • Decide exactly who sees and does what, and adjust or add roles as your teams grow.

Dashboards

Live views of your quality and safety performance.

  • Ready-made dashboards for an overview of quality, each person's own work, and inspection results.
  • Build your own charts and views on any of your data, ready for your quality committee.

Included

  • Dashboards
  • Embedded Views

On the ward

Staff working where care happens, on their phones.

  • Carry out rounds and fill in checklists on site.
  • Scan a QR code to open a department or device straight away.
  • Report a case on the spot.

Included

  • Geo-fencing
  • Scannable Code

Collaboration

Comments, mentions, announcements and notifications.

  • Comment on any record, mention colleagues, and attach photos and documents.
  • Send announcements to your whole staff.
  • Notify people of the work assigned to them and of changes to the records they follow.

Included

  • Comments & Discussions
  • Broadcasts

Starter roles

Ready on install, so your team can start straight away. Change what each role may do, or add your own roles, at any time.

  • Quality Manager

    Full access to the quality system, the findings raised in it, and the registers they are raised against.

  • Quality Engineer

    Owns NCRs and CAPAs; reads the inspections and registers they are raised against.

  • Inspector

    Carries out inspections and raises NCRs from what they find.

  • Operator

    Reads the inspections covering their work and raises an issue when something is wrong.

Across the system

  • Arabic and English throughout

    Every screen and every record works in both languages.

  • Full audit trail

    Every change to every record, with who made it and when.

  • Linked records

    Connect any record to any other and follow the thread between them.

  • Attachments

    Photos and documents on any record.

  • Configurable without code

    Shape the records, forms, lifecycles, roles and dashboards to your own procedures.

Make it yours

Fields, statuses, roles and forms can all be changed after installing, so the system follows the way your team already works.

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