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Operations

Food safety and quality from the intake bay to the dispatched batch.

Hygiene rounds and inspections across your plants, lines and stores, with ingredient batches checked before use, nonconformities taken through to closure, and the records your food safety audits ask for.

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Overview

Ehkam Quality Management for Food & Beverage runs your food safety and quality system end to end. You plan hygiene rounds and inspections, check ingredient batches before they are used, record what falls short, act on it, and follow every finding through to closure, with a full record of who did what and when. It works in Arabic and English, on the web and on the mobile app.

It arrives ready to use and keeps the records your audits ask for, such as HACCP, ISO 22000 and SFDA inspections. Because Ehkam is a configurable platform, you can shape it to your own food safety plan: the information each record holds, the forms, the steps a record moves through, who may do what, and what you see on your dashboards. You can do all of this without changing any code.

At a glance

How it works

  1. Plan

    Schedule hygiene rounds and inspections of your plants, lines, equipment and ingredient batches, and they are created automatically when due.

  2. Inspect

    Your team carries out each check with a checklist, on the web or on their phone, at the line itself.

  3. Record

    Anything that falls short is recorded, linked to the line, equipment or batch concerned.

  4. Act

    Each finding is investigated, its root cause analysed, and corrective and preventive actions raised and approved.

  5. Close

    Actions are verified and their effectiveness checked before the finding is closed.

  6. Improve

    Dashboards show trends and recurring problems by line and supplier, ready for your food safety team.

Features

Hygiene rounds and inspections

Planned rounds and inspections of your plants, lines, equipment and batches, on the web or on a phone.

  • Plan hygiene rounds, pre-operational checks and inspections of lines, equipment and ingredient batches, once or on a recurring schedule.
  • Guide each check with a checklist, so it is done the same way every shift.
  • Record the result and the key details of every check.
  • See every inspection carried out on a line, a piece of equipment or a batch, from its record.

Nonconformities and corrective actions

Nonconformities, issues and corrective and preventive actions, followed through to closure.

  • Record nonconformities, issues and corrective and preventive actions, each with the information that matters to it.
  • Raise a finding straight from the check that uncovered it, linked to it.
  • Assign each finding an owner and a due date.
  • Follow each finding through a controlled lifecycle, with nothing closed until it has been verified.
  • Record lessons learned so the same problem is not repeated.

Root cause analysis

Built-in tools to find out why a problem happened, not only what happened.

  • Analyse the cause of a problem with recognised methods, such as Five Whys and fishbone diagrams.
  • Keep the analysis with the action it supports, as evidence for audits.

Checklists

Scored checklists that guide your checks and act on the answers.

  • Build checklists for hygiene, pest control, allergen and supplier checks, with the questions and answer types you need.
  • Score the answers to measure compliance over time.
  • Set automations that act on the answers, such as raising a finding when a check fails.

Included

  • Checklists
  • Checklist Scoring
  • Checklist Automations

Scheduling

Recurring checks created automatically, on time, shift after shift.

  • Create recurring rounds and checks on any pattern: per shift, daily, weekly, monthly or your own.
  • Missed checks stay visible, so nothing is quietly skipped.

Ingredients and batches

Ingredients and packaging, their batches and the shipments that carry them, with quality control.

  • Keep a register of your ingredients and packaging, with their shelf life, batches and the shipments that carry them.
  • Check each batch on receipt, then release or reject it before it is used.
  • Trace which batches each shipment carried, for a fast answer when you need to recall.

Plants, lines and equipment

One register of your plants, stores and the equipment in them.

  • Keep one register of your locations, from plants down to lines and rooms, and the equipment in them.
  • Record who is responsible for each area and piece of equipment.
  • Print a QR code for any area or piece of equipment, so a phone scan opens it on the spot.
  • See each record's full history, and the inspections and findings related to it.

Included

  • Depreciation
  • Readings

Tasks

Day-to-day work with owners and due dates.

  • Track day-to-day quality work that is not an inspection or a finding.
  • Give each task an owner, a due date and a to-do list.

Workflows and approvals

Controlled lifecycles and approvals for every record.

  • Every record follows a controlled lifecycle, with clear steps from start to finish.
  • Decide who may move a record from one step to the next, and what may be changed at each step.
  • Add approvals and reviews wherever your food safety plan needs them.

Roles and permissions

Ready-made roles, and exact control over who sees and does what.

  • Ready-made roles for quality managers, quality engineers, inspectors and operators, which you can rename for your teams.
  • Decide exactly who sees and does what, and adjust or add roles as your teams grow.

Dashboards

Live views of your food safety and quality performance.

  • Ready-made dashboards for an overview of quality, each person's own work, and inspection results.
  • Build your own charts and views on any of your data.

Included

  • Dashboards
  • Embedded Views

On the line

Your team working where food is made, on their phones.

  • Carry out checks and fill in checklists at the line.
  • Scan a QR code to open an area or piece of equipment straight away.
  • Raise a finding on the spot.

Included

  • Geo-fencing
  • Scannable Code

Collaboration

Comments, mentions, announcements and notifications.

  • Comment on any record, mention colleagues, and attach photos and documents.
  • Send announcements to your whole team.
  • Notify people of the work assigned to them and of changes to the records they follow.

Included

  • Comments & Discussions
  • Broadcasts

Starter roles

Ready on install, so your team can start straight away. Change what each role may do, or add your own roles, at any time.

  • Quality Manager

    Full access to the quality system, the findings raised in it, and the registers they are raised against.

  • Quality Engineer

    Owns NCRs and CAPAs; reads the inspections and registers they are raised against.

  • Inspector

    Carries out inspections and raises NCRs from what they find.

  • Operator

    Reads the inspections covering their work and raises an issue when something is wrong.

Across the system

  • Arabic and English throughout

    Every screen and every record works in both languages.

  • Full audit trail

    Every change to every record, with who made it and when.

  • Linked records

    Connect any record to any other and follow the thread between them.

  • Attachments

    Photos and documents on any record.

  • Configurable without code

    Shape the records, forms, lifecycles, roles and dashboards to your own procedures.

Make it yours

Fields, statuses, roles and forms can all be changed after installing, so the system follows the way your team already works.

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