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Operations

Inspections that raise NCRs, issues and CAPAs, in one quality system.

Scheduled inspections of your sites, assets and batches that raise NCRs, issues and CAPAs, each taken through to closure.

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Overview

Ehkam Quality Management runs your quality system end to end. You plan and carry out inspections, record what they find, act on it, and follow every finding through to closure, with a full record of who did what and when. It works in Arabic and English, on the web and on the mobile app.

It arrives ready to use, built on good quality practice. Because Ehkam is a configurable platform, you can shape it to your own procedures: the information each record holds, the forms, the steps a record moves through, who may do what, and what you see on your dashboards. You can do all of this without changing any code.

At a glance

How it works

  1. Plan

    Schedule inspections of your sites, assets and materials, and they are created automatically when due.

  2. Inspect

    Inspectors carry out each inspection with a checklist, on the web or on their phone, at the right place.

  3. Record

    Anything that falls short is recorded as a finding, linked to where it was found.

  4. Act

    Each finding is investigated, its root cause analysed, and corrective and preventive actions raised and approved.

  5. Close

    Actions are verified and their effectiveness checked before the finding is closed.

  6. Improve

    Dashboards show trends and recurring problems, so you can act on causes rather than symptoms.

Features

Inspections

Planned inspections of your sites, assets and materials, on the web or on a phone.

  • Plan inspections of your sites, assets and material batches, once or on a recurring schedule.
  • Guide each inspection with a checklist, so it is done the same way every time.
  • Record the result and the key details of every inspection.
  • See every inspection carried out on a site, an asset or a batch, from that record.

Findings

Nonconformities, issues and corrective and preventive actions, followed through to closure.

  • Record nonconformities, issues and corrective and preventive actions, each with the information that matters to it.
  • Raise a finding straight from the inspection that uncovered it, linked to it.
  • Assign each finding an owner and a due date.
  • Follow each finding through a controlled lifecycle from the moment it is raised to its closure, with nothing closed until it has been verified.
  • Record lessons learned so the same problem is not repeated.

Root cause analysis

Built-in tools to find out why a problem happened, not only what happened.

  • Analyse the cause of a problem with recognised methods, such as Five Whys and fishbone diagrams.
  • Keep the analysis with the action it supports, as evidence for audits.

Checklists

Scored checklists that guide inspections and act on the answers.

  • Build checklists for your own inspections and reviews, with the questions and answer types you need.
  • Score the answers to measure performance over time.
  • Set automations that act on the answers, such as raising a finding when a check fails.

Included

  • Checklists
  • Checklist Scoring
  • Checklist Automations

Scheduling

Recurring work created automatically, on time.

  • Create recurring inspections and reviews on any pattern: daily, weekly, monthly or your own.
  • Missed work stays visible, so nothing is quietly skipped.

Materials

Materials, their batches and shipments, with quality control.

  • Keep a register of your materials, their batches and the shipments that carry them.
  • Control the quality of each batch before it is used, and keep its inspection history.
  • Trace which batches each shipment carried.

Sites and assets

One register of your locations and equipment.

  • Keep one register of your locations, from buildings down to rooms or units, and the equipment in them.
  • Record the important information about each site and asset, and who is responsible for it.
  • Print a QR code for any site or asset, so a phone scan opens it on the spot.
  • See each record's full history, and the inspections and findings related to it.

Included

  • Depreciation
  • Readings

Tasks

Day-to-day work with owners and due dates.

  • Track day-to-day quality work that is not an inspection or a finding.
  • Give each task an owner, a due date and a to-do list.

Workflows and approvals

Controlled lifecycles and approvals for every record.

  • Every record follows a controlled lifecycle, with clear steps from start to finish.
  • Decide who may move a record from one step to the next, and what may be changed at each step.
  • Add approvals and reviews wherever your procedures need them.
  • Adjust the steps and rules at any time to match the way you work.

Roles and permissions

Ready-made roles, and exact control over who sees and does what.

  • Ready-made roles for quality managers, quality engineers, inspectors and operators.
  • Decide exactly who sees and does what, and adjust or add roles as your team grows.

Dashboards

Live views of your quality performance.

  • Ready-made dashboards for an overview of quality, each person's own work, and inspection results.
  • Build your own charts and views on any of your data.
  • See related records listed on every record, such as the actions raised from a finding.

Included

  • Dashboards
  • Embedded Views

Mobile application

Inspectors and staff working in the field.

  • Carry out inspections and fill in checklists on site.
  • Scan a QR code to open a site or asset straight away.
  • Geo-fencing makes sure work is done at the right place.
  • Raise a finding on the spot.

Included

  • Geo-fencing
  • Scannable Code

Collaboration

Comments, mentions, announcements and notifications.

  • Comment on any record, mention colleagues, and attach photos and documents.
  • Send announcements to your whole team.
  • Notify people of the work assigned to them and of changes to the records they follow.

Included

  • Comments & Discussions
  • Broadcasts

Starter roles

Ready on install, so your team can start straight away. Change what each role may do, or add your own roles, at any time.

  • Quality Manager

    Full access to the quality system, the findings raised in it, and the registers they are raised against.

  • Quality Engineer

    Owns NCRs and CAPAs; reads the inspections and registers they are raised against.

  • Inspector

    Carries out inspections and raises NCRs from what they find.

  • Operator

    Reads the inspections covering their work and raises an issue when something is wrong.

Across the system

  • Arabic and English throughout

    Every screen and every record works in both languages.

  • Full audit trail

    Every change to every record, with who made it and when.

  • Linked records

    Connect any record to any other and follow the thread between them.

  • Attachments

    Photos and documents on any record.

  • Configurable without code

    Shape the records, forms, lifecycles, roles and dashboards to your own procedures.

Make it yours

Fields, statuses, roles and forms can all be changed after installing, so the system follows the way your team already works.

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