Take complaints from anyone, and track each one to resolution.
Customer complaints filed through a public form anyone can use, each tracked to resolution.
What it does
Intakes
Public forms anyone can submit, with a link to follow progress.
Tasks
Tasks with owners, due dates and to-do lists.
Transition Management
Statuses and the moves between them, with who may make each.
Discussions
Comments on every record, and announcements to your team.
Findings Management
NCRs, issues and CAPAs, with root cause analysis.
Dashboards
Live charts on your data, and related lists on every record.
Everything included
- Public Intake Form
- Public Record View
- Transition Workflows
- Comments & Discussions
- Broadcasts
- Root Cause Analysis
- Dashboards
- Embedded Views
How it works
File
Anyone outside your organization files a complaint through the public form, with no account needed.
Receipt
The filer gets a reference number and a link to follow the complaint.
Triage
Your team reviews each complaint by severity, alongside the rest of the queue.
Resolve
As the complaint moves through its statuses, the filer sees its progress on the same link.
Make it yours
Fields, statuses, roles and forms can all be changed after installing, so the system follows the way your team already works.
Not quite it?
Tell us what you need and we will set it up with you.