Ehkam
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Operations

Every station and network asset on the map, and every report reaching the right crew.

Maintenance for your stations, networks and field assets, from the public's leak report to the closed work order, with crews working on the map.

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Overview

Ehkam Water & Utility Networks Maintenance runs maintenance across your stations and networks end to end. Staff and the public report leaks and faults in a minute, operations dispatches crews, the work is done and recorded in the field, preventive maintenance arrives on time, and every asset is on the map with its readings and full history. It works in Arabic and English, on the web and on the mobile app.

Because Ehkam is a configurable platform, you can shape it to your own procedures: the information each record holds, the forms, the steps a record moves through, who may do what, and what you see on your dashboards. You can do all of this without changing any code.

At a glance

How it works

  1. Report

    Anyone, staff or the public, reports a leak or fault through a public form, with its location.

  2. Dispatch

    Operations turns it into a work order with a priority, a trade and a crew.

  3. Repair

    The crew does the work on site and records the actual start and end.

  4. Prevent

    Preventive maintenance for stations and network assets is created on schedule.

  5. Review

    Dashboards show open and late work by area, and which assets need the most attention.

Features

Public and staff reports

Anyone reports a leak or fault through a simple form, no account needed.

  • Members of the public and staff report a leak, a burst or a fault through a public form, with where it is.
  • Whoever reported it follows its progress through a link.
  • Each report becomes a request your team can turn into a work order.

Included

  • Public Intake Form
  • Public Record View

Work orders

Every repair and job, planned, assigned and closed.

  • Give each job a priority, a work type and trade, a due date and an assignee.
  • Assign a job to a crew, or let the area's crew claim it.
  • Record the actual start and end of every job, and see at a glance what is open and what is late.

Preventive maintenance

Planned maintenance for stations and network assets, created on time.

  • Schedule maintenance for pumps, valves, tanks and treatment equipment on any pattern.
  • Each due visit is created as work on its date, with its checklist, and missed work stays visible.

Stations and network assets

One register of every pump, valve, tank and piece of equipment, with its history.

  • Record each asset's maker, model and serial number, its condition and how critical it is to the service.
  • Record readings such as flow, pressure and running hours as they build up over time.
  • Track warranty type, expiry and terms, and keep each asset's book value as it depreciates.
  • A QR code for every asset, ready to print as its label, and its full history of changes.

Included

  • Depreciation
  • Readings

Stations, zones and sites

Your stations, zones and field sites as one tree, on the map.

  • Keep regions, zones, stations and field sites nested under each other, with their type and how critical they are.
  • Record the address of each site and who is responsible for it, and print a QR code to post at its door.

Map

Every located site and asset on one map.

  • See every station, site and located asset on one map, to send the nearest crew.

Calendar

Every scheduled visit and due date on one calendar.

  • Plan maintenance across your network on one calendar.

In the field

Crews working in the field, on their phones.

  • Open the work assigned to you, record progress and close it from your phone.
  • Scan a QR code to open an asset or a site straight away.
  • Geo-fencing makes sure work is done at the right place.

Included

  • Geo-fencing
  • Scannable Code

Workflows and approvals

Controlled lifecycles and approvals for every request and work order.

  • Every request and work order follows a controlled lifecycle, with clear steps from start to finish.
  • Decide who may move a record from one step to the next, and what may be changed at each step.

Dashboards

Live views of your maintenance.

  • Ready-made dashboards show open and late work, and which assets need the most work.
  • Build your own charts and views on any of your data.

Included

  • Dashboards
  • Embedded Views

Collaboration

Comments, mentions, announcements and notifications.

  • Comment on any record, mention colleagues, and attach photos and documents.
  • Send announcements to all your crews.

Included

  • Comments & Discussions
  • Broadcasts

Across the system

  • Arabic and English throughout

    Every screen and every record works in both languages.

  • Full audit trail

    Every change to every record, with who made it and when.

  • Linked records

    Connect any record to any other and follow the thread between them.

  • Attachments

    Photos and documents on any record.

  • Configurable without code

    Shape the records, forms, lifecycles, roles and dashboards to your own procedures.

Make it yours

Fields, statuses, roles and forms can all be changed after installing, so the system follows the way your team already works.

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